Show sidebar

Awaiting Order Arrival

When will I receive my order?

Once your order is confirmed, it typically arrives within 3–5 business days depending on your location. You'll receive a tracking number via SMS/email as soon as your order is dispatched, so you can follow its progress.

I haven't received my order. What should I do?

If your order hasn't arrived within the expected delivery window, please check your tracking number first for the latest status. If there's no update or the delay seems unusual, contact our support team via WhatsApp or email with your order number, and we'll look into it right away.

My order shows "delivered" but I haven't received it. What should I do?

Please check with family members, neighbors, or your building's reception/security desk, as couriers sometimes hand over packages to someone else at the address. If you still can't locate it after 24 hours, contact our support team immediately with your order number so we can investigate with the courier.

Can I change my delivery address after placing an order?

If your order hasn't been dispatched yet, contact us as soon as possible via WhatsApp or email with your order number and the updated address. Once an order has been shipped, we're unable to change the delivery address.

I received my order after getting a refund. What should I do?

If your order arrives after you've already been refunded, please contact our support team right away. Depending on the situation, we'll either arrange a pickup of the item or ask you to return the refund amount — we'll guide you through whichever applies.

Ordering & Payment

What payment methods do you accept?

We accept Cash on Delivery (COD), as well as online payments through debit/credit cards and bank transfer. You can select your preferred payment method at checkout.

Is Cash on Delivery (COD) available?

Yes, COD is available across most areas we deliver to. You can pay in cash when your order arrives at your doorstep.

How do I place an order?

Simply browse our categories, add your desired items to the cart, and proceed to checkout. Fill in your delivery details, choose a payment method, and confirm your order — you'll receive a confirmation via email/SMS right after.

Can I cancel or modify my order after placing it?

Yes, as long as the order hasn't been dispatched yet. Contact our support team via WhatsApp or email with your order number as soon as possible, and we'll assist with cancellation or changes.

Will I get a confirmation after placing my order?

Yes, you'll receive an order confirmation via email and/or SMS immediately after checkout, including your order number and estimated delivery time.

After sales

What is your return policy?

You can return most items within 7 days of delivery, as long as they're unused, undamaged, and in original packaging. Certain items (like personal care products or opened pet food) may not be eligible for return — check the product page for specific details.

How do I request a return or exchange?

Contact our support team via WhatsApp or email with your order number and reason for return. Once approved, we'll guide you through the pickup or drop-off process.

How long does it take to get a refund?

Once we receive and inspect the returned item, refunds are processed within 5–7 business days. The amount will be credited back to your original payment method, or as store credit if you paid via COD.

What if I received a damaged or wrong item?

We're sorry for the inconvenience! Please contact us within 48 hours of delivery with photos of the item and your order number, and we'll arrange a free replacement or full refund — no return shipping cost to you.

Do you offer a warranty on products?

Select products (such as electronics or appliances) come with a manufacturer warranty, which will be mentioned on the product page. For warranty claims, contact our support team with your order number and proof of purchase.

Refund

How will I receive my refund?

If you paid online (card/bank transfer), the refund is credited back to the same payment method. If you paid via Cash on Delivery (COD), we'll either process a bank transfer to your provided account or offer store credit — whichever you prefer.

How long does the refund process take?

Refunds are typically processed within 5–7 business days after we receive and inspect the returned item. Bank transfers may take an additional 2–3 days to reflect in your account depending on your bank.

Can I get a refund without returning the item?

In most cases, a refund requires the item to be returned first. However, for issues like a damaged, defective, or wrong item, we may issue a refund or replacement without requiring a return — this is assessed case by case after you share photos/details with our support team.

Will I be refunded the full order amount, including delivery charges?

If the return is due to our error (wrong/damaged/defective item), you'll receive a full refund including delivery charges. If you're returning an item by personal choice (change of mind, wrong size, etc.), delivery charges are non-refundable.

How do I check the status of my refund?

Contact our support team via WhatsApp or email with your order number, and we'll update you on where your refund stands in the process.